Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Name, email address, and phone number when you create an account or place an order
• Shipping and billing addresses for order fulfilment
• Payment information (processed securely through Stripe; we do not store card details)
• Product reviews and feedback you submit
• Communications you send to our customer service team

We also automatically collect browsing data including IP address, browser type, pages visited, and referring URLs through cookies and similar technologies.

2. How We Use Your Information

• Process and fulfil your orders
• Send order confirmations, shipping updates, and delivery notifications
• Respond to your enquiries and provide customer support
• Improve our products, website, and services
• Send marketing communications (with your consent)
• Prevent fraud and maintain security

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery partners to fulfil your orders
• Payment processors (Stripe) to process transactions securely
• Analytics providers to improve our services
• Law enforcement when required by law

4. Data Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal information.

5. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse website traffic. You can manage cookie preferences through your browser settings.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

7. Contact Us

For privacy-related enquiries, contact us at [email protected].